Posts Tagged ‘communication’

TEN TIPS TO DIFFUSE A VOLATILE SITUATION

We are living in a very volatile and dangerous age. Not only have issues of domestic violence, child and animal abuse, anger in the workplace and so on been more apparent, but we are definitely witnessing a rise of violence within our communities. Gangs and individual assaults seem to be taking a back seat to protests by militant groups claiming to seek justice but who in actuality are promoting and engaging in acts of violence themselves. What could be a peaceful gathering intent on seeking a reasonable solution to a problem escalates to one of violence and often bloodshed. Angry and passionate individuals determined to right an injustice only create further mayhem by advocating and engaging in the very acts they condemn.
But is it possible for large masses of angry individuals to successfully , reasonable, and peacefully find solutions to perceived issues of extreme injustice? Yes, if both sides follow these ten recommended tips:

1. Approach other party(s) in a non hostile non aggressive way. By taking a non threatening approach the other party feels relatively confident that they are not at risk physically or otherwise and therefore the need for a defensive response is unnecessary.
2. Be open minded and fair in the way you present your grievances. Refrain from using such phrases as “you always”, “we never” “it can’t”. In each case, one assumes a scenario that is not necessarily true, appears extreme and unrealistic, and creates a mindset of preconceived defeat.
3. Be respectful in the way you speak to and treat one another. Passion need not translate into disrespectful or degrading conduct towards the disagreeing party. Always be mindful that the amount of cooperation you receive from the other party is in direct proportion to the amount of respect you afford them. So be generous.
4. Deal with facts, not simply feelings. Too often we rant about how angry or hurt or offended we are. Dealing with facts enables us to more accurately see the true nature of the incident. Adding feelings to the dialogue lends a deeper level of understanding as to how the incident is impacting both sides.
5. Keep everything in the proper perspective. Exaggerating may add an element of drama but is only effective on stage. Deal with the serious issues and leave those of lesser importance for another time.
6. Remove any extraneous issues; stick to the original topic. When discussing a serious issue, refrain from going off on tangents. It’s easy to become distracted by related issues but only takes precious resources away from the primary one.
7. Refrain from any inflammatory or accusatory statements. Quickly diffuse any that may occur. Accusations, blame, assumptions, and exaggerations can all incite. There are those who will deliberately try to provoke the other into losing control. Be aware of the intent and nature of every comment and quickly diffuse anything that can escalate to something more serious. Don’t ever take the bait.
8. Listen objectively with the intent to understand the other person, to gain deeper insight into the nature of the conflict, and to extract any possible solutions or partial solutions offered by the other party.
9. Be willing to compromise, recognizing that each side believes their position is valid and correct.
10. Show appreciation for the time and effort the other side has put forth. A little appreciation goes a long way and can enable both sides to reach a peaceful resolution more efficiently and quickly.

With true concern for the well-being of each other and a sincere desire to resolve the issue peacefully, anyone can find a reasonable solution to any challenge by following the above Ten Tips. It can be challenging but with practice and determination and a sincere regard for justice, one can realize the path to coexisting harmoniously with others. And we certainly are all deserving of that.

Let me reiterate: “The amount of cooperation you receive from the other party is in direct proportion to the amount of respect you afford them.” Be generous.

Order The Secret Side of Anger, Second Edition or The Great Truth @ http://www.pfeifferpowerseminars.com/pps1-products.html

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WHEN TO FIGHT AND WHEN TO NOT

I’m not much of a fighter. When I was a child, my dad taught me that if someone hits you, hit them back but never be the one to throw the first punch. In essence, only fight back when you have to defend yourself. My mom’s message was taken from Luke 6:29 and contradicted Dad’s: “If someone slaps you on one cheek, turn to them the other also. If someone takes your coat, do not withhold your shirt from them.” Her voice resonated the strongest with me and for the better part of my life I’d walk away from any confrontation whether physical or verbal. During my childhood, there was a girl who frequently bullied me. I continually walked away from her but she was relentless. One day, I told my older sister who took up my cause. She grabbed the girl by the hair and told her to leave me alone. She never bothered me again.

With the exception of protecting myself in a domestic violence relationship, I have never engaged in physical conflict in my life. And while my typical style of confrontation was one of silence, I have since become more comfortable with engaging in disputes of a verbal nature. While I refuse to participate in an ugly or hostile discussion, I can now more easily verbally defend what I believe in.

Mankind is often quick and eager to fight. A sense of arrogance and entitlement has lessened one’s ability to be patient, has classified some as unworthy of being treated with respect and dignity, and supports the belief that the self should have what they want even at the expense of others. People also have a lower tolerance level than ever before and in many instances seek every opportunity to incite an argument or fight in an attempt to assert power and dominance over others. None of these are a spiritually valid reason for fighting.

There is a time and place for everything and one needs to know when it is best to follow my Mom’s and Luke’s advice to simply walk away and when one needs to stand up for justice as recommended in Isaiah 1:17 “Learn to do right; seek justice. Defend the oppressed. Take up the cause of the fatherless; plead the case of the widow.” Keep in mind, that when I speak of fighting, I am in no way referring to physical altercations, the destruction of property, or nasty, hateful verbal assaults or threats of any kind. The key to successfully defending one’s person or position and seeking righteous justice (that is, according to Divine Law) is knowing when it’s appropriate to stand tall and when it’s best to let things be as they are. Having a proper set of communication and negotiating skills is essential as well.

Here are some guidelines:

WHEN TO FIGHT:
You are defending those incapable of protecting themselves.
The issue is serious and will not resolve itself or will escalate if not addressed.
There is severe and real harm being perpetrated against yourself or another.
The offense is in violation of God’s law; it is a moral issue.
To remain silent allows evil to prosper.
“The only thing necessary for the triumph of evil is for good men to do nothing.” – Sir Edmund Burke

WHEN TO NOT:
No one is being harmed physically, emotionally, or psychologically.
The only thing bruised is your ego.
You have a personal vendetta against the other party.
You are seeking revenge. Romans 12:19 “beloved, never avenge yourselves, but leave it to the wrath of god, for it is written, “vengeance is mine, i will repay, says the lord.”
The issue will resolve itself.
There is a serious risk that getting involved will only escalate matters.
The issue will not matter in ten years.
It’s none of my business or the other party can handle it themselves.
There is only a perception of harm, not a real and valid threat.
The issue is not one of a moral nature.

Keep in mind, that humans are known for making mountains out of molehills; for making matters appear far more serious than they are; for seeking to exert dominance over others. If any of these are your motives for getting involved in an exchange of ideas (I hesitate to use the word fight for it’s generally accepted definition of a physical altercation or an extremely heated debate) I strongly advise reassessing the situation and finding an alternative course of action. However, if you reasons are to stand up for what you truly believe is morally right, then by all means pursue your decision to address the issue.

Let me reiterate: in the beginning I stated that “for the better part of my life I’d walk away from any confrontation”. My choice of words accurately reflects my beliefs: life is consistently better when one chooses to not fight. (Did you notice that I listed twice as many reasons to not fight?) Therefore, be discreet: carefully and righteously evaluate each situation before becoming involved. Know when it is in your best interest, as well as the other party’s, to simply let things be as they are. If intervention is essential, carefully choose your attitude and approach, motives and methods for they will certainly determine the outcome and lasting effects of your efforts.

Q: The goal of the righteous is to bring a peaceful and fair resolution to each situation for all those concerned.

Order The Secret Side of Anger, Second Edition or The Great Truth @ http://www.pfeifferpowerseminars.com/pps1-products.html

Listen to past shows on iHeart Radio @ http://ow.ly/OADTf
Listen to my newest iHeart Radio show, BETWEEN YOU AND GOD, @ http://ow.ly/OADJK
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A W-I-S-E APPROACH TO RESOLVING CONFLICTS

In college, one of my philosophy professors would frequently have the class debate a hot topic. He’d randomly divide the class in half and have each side present their best argument in support of their assigned position. Regardless of how you felt personally, you were expected to gather as many facts as possible to present the strongest argument. It was actually quite stimulating as it challenged us to be willing to see the issue from every possible perspective. This lesson has served me well in life as I have always tried to view a subject matter from all sides.
In relationships, disagreement are normal and healthy. They allow us to open our minds to new ways of thinking. In business, brainstorming is a common practice whereby team members contribute every possible idea relating to the project they are collaborating on. Even those suggestions that are deemed unworkable still have value as they oftentimes spark a fresh idea that actually proves to be helpful. In politics, when applied correctly, the opposing sides can actually use their differences to find common ground that will serve the good of the entire country. It’s only when egos get in the way causing people to become fearful, selfish, and closed minded do disagreements cause tempers to flare and a breakdown in the negotiating process to occur.

However, there is a very W~I~S~E approach to resolving conflicts and disagreements with a high degree of success and minimal disappointment to all parties:

W – Wait: wait before you respond. A moment of pause can prevent a lifetime of regret. When the other party presents their position, if it differs from ours or what we were expecting, we can easily become upset or angry. An immediate response can cause an innocent situation to rapidly escalate into an argument.

In my book, The Secret Side of Anger, I teach people to practice the SWaT Strategy: Stop, Walk, Talk. When you find yourself become upset, Stop what you are doing/saying. In that way you can prevent yourself from saying/doing something regrettable. Secondly, Walk away. Out of sight, out of mind. Give yourself some space between you and the other party. Thirdly, Talk yourself calm. What you say to yourself will either cause your emotions to intensify or to subside. Once calm, return to the conversation ready to listen and respond rationally and fairly.

I – Intellect: use your rational brain to think about what is transpiring: the importance of the issue, what each party wants, how each person feels, and what it is that you each want to accomplish with the discussion. Oftentimes, we allow our irrational emotions to control our actions and comments. But emotions cloud rational judgment. It is critical that we remain calm so that our intellectual brain can gather all relevant data, process it, and determine the best possible course of action. Just as emergency responders need to put their feelings on hold in order to deal effectively with the crisis at hand, so must we be willing to do the same. And in doing so, we will make smarter more solution-oriented and all-inclusive choices that benefit all parties.

S – See and Smile: Always try to see things from the perspective of the other party. In this way, you are better able to understand their position and proceed in a more compassionate manner. It is imperative that we truly try to understand where the other person is coming from even if we don’t agree with their way of thinking. All people need and want to be understood and validated. This simple gesture begins laying a foundation of trust that enables both parties to move forward in a fair and timely manner towards a mutually agreed upon solution.

Smile: Did you know that the simple act of smiling releases endorphins in the brain, those feel-good chemicals that enable us to keep a positive attitude? A smile keeps your face friendly and your voice cheerful as well. While this may not sound like a significant gesture, it is in fact a powerful one. Would you not prefer to converse with someone who had a friendly face as opposed to one sporting a scowl?
Smiles are contagious and make us appear more attractive to others. They can lift our mood as well as the moods of those around us and have been shown to lengthen our lives as well. A smile wards off stress which in turn enables us to remain calm and focused. Our bodies relax making us less threatening and more welcoming from a physical perspective. All things considered, a smile is one of the most powerful tools we have in maintaining healthy inviting relationships and getting those differences resolved peacefully.

E – Express: Throughout the entire process, be certain to always express with respect – speak to one another with dignity and reverence at all times. Even those we don’t care for, who can be obstinate or rude, deserve respect. Ironically, many believe that respect must be earned or given to us before we are willing to reciprocate. However, Divine Law dictates otherwise. “Let all that you do be done in love.” “Love one another.” By our very nature, we are perfect beings deserving of respect. The very word respect means “to value”. Our Creator imparted equal worth to each of His sacred children.
One can be passionate, upset, angry, disappointed, or disagree with the other person while still expressing themselves in a respectful manner. I cannot expect others to treat me with regard if I am not first willing to do so for them. Ghandi’s inspiring words remind us to first be the change we want to see in the world. I must be the example of reverence that others may aspire to emulate.

I’ve always admired those who possess the gift of wisdom. Now each of us can be W~I~S~E in how we resolve our differences. If each of us followed these four simple steps, by example we could have a dramatic impact on reducing the amount of anger, fighting, and negativity that occurs in our immediate circles. Gradually, this would impact us on global level as well. Put some good vibrations into the universe by keeping conflict resolution peaceful and productive. Be W~I~S~E and be triumphant.

Q “Speak from the heart. Let all your words be tempered with kindness and in doing so you will garner respect and cooperation from all.”

Order The Secret Side of Anger, Second Edition or The Great Truth @ http://www.pfeifferpowerseminars.com/pps1-products.html

Listen to past shows on iHeart Radio @ http://ow.ly/OADTf
Listen to my newest iHeart Radio show, BETWEEN YOU AND GOD, @ http://ow.ly/OADJK
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